Trust & Safety
Your security and peace of mind are our top priorities. Learn how we protect every transaction and ensure quality service delivery.
Our Rigorous Vetting Process
Every service provider on TRIFIC undergoes a comprehensive verification process to ensure they meet our high standards for professionalism, expertise, and reliability.
Know Your Vendor (KYV) & Know Your Business (KYB)
We verify the identity and legitimacy of every service provider through comprehensive background checks including:
- Government-issued identification verification
- Business registration and licensing verification
- Professional credential and certification checks
- Reference verification from previous clients
Skills & Expertise Assessment
Beyond identity verification, we evaluate each provider's technical competency and professional standards through:
- Portfolio review and quality assessment
- Technical skills testing where applicable
- Communication and professionalism evaluation
- Industry-specific compliance checks
Continuous Quality Monitoring
Our commitment to quality doesn't end with initial vetting. We continuously monitor provider performance through:
- Regular client feedback collection and analysis
- Project completion rates and quality metrics
- Response time and communication standards
- Annual re-verification and updates
Secure Escrow Protection
Your funds are protected through our secure escrow system, ensuring you only pay for work that meets your standards.
How Escrow Works
You fund the project by transferring money to our secure escrow account
Service provider begins work knowing payment is secured
Funds are released only when you approve completed milestones
Automatic release if no disputes within review period
Your Protection Benefits
- Zero payment risk - only pay for approved work
- Bank-level security for all transactions
- 24/7 dispute resolution support
- Full refund protection for non-delivery
- Transparent fee structure with no hidden costs
Milestone-Based Payments
Break down large projects into manageable phases with clear deliverables and payment schedules.
Clear Deliverables
Each milestone has specific, measurable outcomes that both parties agree upon upfront.
Timeline Control
Track progress and ensure timely delivery with structured project phases.
Risk Mitigation
Reduce financial risk by paying incrementally as work progresses successfully.
Fair Dispute Resolution
When issues arise, our experienced mediation team ensures fair and swift resolution for all parties.
24/7 Support Team
Our dedicated support team is available around the clock to address concerns and facilitate communication between clients and providers.
Expert Mediation
Industry experts review disputes objectively, considering project requirements, delivered work, and contract terms.
Transparent Process
Clear guidelines and timelines ensure all parties understand the resolution process and their rights throughout.
Fair Outcomes
Decisions are made based on evidence and contract terms, ensuring equitable resolution for both clients and providers.
Privacy & Data Security
We implement enterprise-grade security measures to protect your sensitive information and maintain strict confidentiality.
End-to-End Encryption
All communications and file transfers are protected with industry-standard encryption protocols.
Secure Infrastructure
Our platform is hosted on enterprise-grade cloud infrastructure with regular security audits and compliance certifications.
Privacy Compliance
We adhere to international privacy regulations including GDPR and maintain strict data handling policies.
Trusted by Industry Leaders
Our security and quality standards are recognized by leading industry organizations and regulatory bodies.
ISO 27001
Security Management
SOC 2 Type II
Compliance Certified
GDPR
Privacy Compliant
PCI DSS
Payment Security