Help & Support

Creating an account is simple. Click "Sign Up" in the top right corner, choose whether you're a client or service provider, and fill in your details. You'll receive a verification email to activate your account. Once verified, you can complete your profile and start using the platform.

Our vetting process ensures quality and builds trust. It includes:

• Identity verification and background checks
• Skills assessment and portfolio review
• Reference checks from previous clients
• Technical interviews for specialized roles

Escrow protects both clients and providers:

For Clients: Your payment is held securely until you approve the delivered work. This ensures you only pay for satisfactory results.

For Providers: Once funds are in escrow, you're guaranteed payment upon successful delivery. No more chasing payments or dealing with non-paying clients.

TRIFIC charges a service fee on each transaction:

• Service Providers: 10% fee on earnings (decreases with higher volume)
• Clients: 3% processing fee on payments
• No hidden fees or subscription costs

Most clients receive proposals within 24-48 hours of posting a project. The time to hire depends on your specific requirements and interview process. For urgent needs, you can browse our directory and directly contact available providers with the "Available Now" badge.

Yes! TRIFIC has vetted service providers in over 50 countries. Our platform handles international payments and time zone coordination. You can filter providers by location or choose to work with talent from anywhere in the world.

We have several protections in place:

• Request revisions according to your contract terms
• Contact our dispute resolution team for mediation
• Funds remain in escrow until issues are resolved

Once a client approves your work, funds are released to your TRIFIC wallet. You can withdraw earnings to your bank account, PayPal, or other payment methods. Withdrawals typically process within 1-3 business days depending on your location and chosen method.